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Terms & Conditions

DEFINITIONS: in these terms and conditions the 'Company' means OK Smokey.com Limited. The 'Buyer' means the corporate entity, firm or person seeking to purchase services from the Company.

  1. The purchase of products from the Company is governed by these terms and conditions.
  2. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.
  3. These terms and conditions do not affect your statutory rights as a consumer.
  4. Our policy is that we will not pass on any customer details we collect to any third party without your permission
  5. Payment is due before goods are despatched unless a credit account has been authorised by the Company
  6. Payment is due immediately by transfer from the Buyer using PayPal as the preferred method.
  7. Cheques and bank transfers are permitted but goods will not be dispatched until payments have cleared.
  8. Prices quoted are in pounds sterling
  9. Large companies and their Buyers may set up an account and payment is due 30 days from date of issue of invoice unless otherwise agreed.
  10. Products must be paid for in full unless cancelled by fax, e-mail or letter.
  11. The invoice will be raised and the debt becomes due on completion of the delivery for credit account holders. In all other cases payment will be required in full on or prior to commencement of the delivery.
  12. All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
  13. Risk in the goods passes to the customer upon delivery. All goods should be examined for any obvious loss or damage at the time of delivery and the necessary evidence, including the goods, retained. The Company accepts no liability for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods.
  14. All products provided will remain the property of OK Smokey.com Ltd until payments are cleared.
  15. Orders received by us before 12 noon during working days will be normally be dispatched within 48 hours but please allow 28 days.
  16. The Company reserves the right to charge interest on late payment of invoices at 7% above the bank base rate.
  17. Unless otherwise stated quotations provided by the company will be valid 30 days from date of issue. The Company reserves the right to adjust the price at any time prior to delivery of the service to take into account of increases in labour, product or shipping costs. All prices quoted are exclusive of VAT which will be charged where appropriate.
  18. We reserve the right to claim interest and compensation for debt recovery costs under the late payment legislation if payment is not made in accordance with our agreed terms.
  19. Batteries have a warranty period of 6 months from date of purchase.

    Cartomizer/Clearomizer/Glassomizer functionality have a warranty period of 2 months from date purchase. Please note this DOES NOT include glass breakages, lost mouth pieces or coil heads (please see below for the policy on coil heads)

    Battery chargers have a warranty period of 6 months from date of purchase.

     

    *Warranty of the product begins from the date of purchase started on the order invoice information for the product.  This does not take into account from the date in which a customer has started to use the product.

     

    **Please note that if any email correspondence have been involved prior to returning an item to us, please also include a copy within the packet being returned to us.

     

    REPLACEABLE COIL HEADS WILL ONLY BE REPLACED IF THEY ARE D.O.A (DEAD ON ARRIVAL) DUE TO THE NATURE OF THE PRODUCT.

    CUSTOMERS MUST CONTACT US WITH 48 HOURS OF RECIEVING THEIR ITEMS TO ARRANGE A REPLACEMENT OR REFUND.

     

    E-LIQUID IS CLASSED AS A CONSUMABLE ITEM, THEREFORE IT CANNOT BE EXCHANGED OR REFUNDED ONCE PURCHASED UNLESS IT IS FAULTY AS WE CANNOT GUARENTEE IT HAS NOT BE OPEN OR TAMPERED WITH.

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