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Delivery & Shipping


 

General Information

All orders placed through our website are shipped within 48 hours from when they are submitted and payment has been received. Excluding U.K national holidays & weekends.

Shipping costs are calculated on the basis of units that are integrated, along with the package weights. This then ensures that your order arrives in good condition.

UK delivery - (including Northern Ireland and Isles)

 


Royal Mail

We offer Royal Mail 1st class Recorded Signed for delivery service to addresses within the UK and surrounding islands only. Delivery time on this service is generally up to 48 hours once the parcel is within the Royal Mail network. However, OKSmokey.com does not have any powers to ensure that this delivery time is guaranteed.

You will be required to sign for your delivery on this service. If Royal Mail are unable to deliver, your parcel may be returned to the depot. You will be left a card explaining where your parcel is and how you can rearrange delivery or collect your parcel in person.

If the delivery is not rearranged or collected in person from the depot, it will then be returned to our dispatch address.

Royal Mail does not allow any claims procedure to begin before 28 days have passed from the date of shipping. OKSmokey.com, will however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost. Our company are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is to ensure our valued customers are offered the very highest level of service.

 


DPD

We offer our next day delivery service with the courier. Please note that this is a guaranteed next working day delivery from date of dispatch, not from the time when the order is placed. We do have a cut off time of 2pm for next day delivery orders to be placed.

This is a fully tracked service, where the tracking information is sent to all customers who provide a contact email address and mobile telephone number.

A signature will be required on delivery. If there are no persons present at the time of delivery, a delivery card will be left with information on how to rearrange the delivery. This is DPD policy and OKSmokey.com does not have the right to have redelivery days or delivery times changed.

Please note that this guaranteed next day service excludes Northern Ireland. Prices are a fixed rate on orders of up to 10kg.

 


International

We have 2 alternative delivery options for our international orders.

 

DPD – (Europe Only)

Our DPD courier service is only available to the following European mainland countries:-

Denmark – 3-5 working days

France –2-4 working days

Spain – 3-5 working days

Germany – 3-5 working days

Italy – 5 – 7 working days

 

This is a fully tracked service, from dispatch up until the arrival at the delivery address where a signature is required. Where a customer provides email address or a mobile telephone number, there will then be an estimated delivery window of one hour given on the day of delivery. This is a courier service and all DPD delivery information can be found on the following website www.dpd.com

 


International Standard Airmail – (Europe & Rest of the World)

This is our cost effective worldwide delivery service with no tracking information available. We use the Royal Mail delivery network from within the UK during the first stage of transit, this is then passed into the national delivery network within the destination country of delivery.

Delivery time can be anywhere between 5 – 28 working days.

 


International Tracked

This is a tracked service, which will provide you with a tracking number. Along the way, there are 5 points where the parcel is scanned and up to date tracking information is available. Once the parcel is delivered, you will receive an online confirmation of delivery to an email address that you provide. This service can still take anywhere between 5–28 working days to arrive and is available to E.U and International addresses.

The maximum weight of one single order can be anything up to 2kg in one shipment. However, we do reserve the rights to split shipments if we feel that this makes the shipping process more efficient. Prices may vary.

 


Customs

Any Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. OKSmokey.com LTD do not have control over these charges or any inclination of what they may be. Customs policies do vary widely from country to country.

For further information relating to customs procedures, please contact your local customs office who will be able to assist you further.

 


Packaging & Damage

Our e-liquids and parts are packaged as securely as possible (without incurring price increases). There is always a risk though that when posting liquids a leak could occur. If this happens please let us know within 48 hours of the shipment arriving so as we can resolve any issues as quickly as possible and have the damaged items replaced. This also applies to any other part that may be damaged on receipt.

Please note that we reserve the right to choose the method of shipping which we see most suitable if necessary, equivalent to the original chosen on the order originally.

For all queries relating to shipping or dispatch, please email danielle.overton@oksmokey.com, or alternatively call us on 0845 245 05 06.























 

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