0845 245 0506

RETURNS POLICY

Wrong choice?

It is important to us that you are satisfied with your purchase and offer a 30 day from purchase return policy on all unsealed and undamaged items excluding liquids and cartridges.  Your options for these returns are:

1.   To exchange your goods for products to the same value. you may return your purchase by registered mail or courier service (to ensure deliver) at your expense.  It is the buyer’s responsibility to make sure that the item(s) are correctly packed and arrive in good condition.

2.   For a full refund you may return your purchase by registered mail or courier service (to ensure deliver) at your expense.  It is the buyer’s responsibility to make sure that the item(s) are correctly packed and arrive in good condition.

Faulty or incorrect items received?

Please inspect your order within 7 days of receipt and inform OKSmokey.com Ltd of any deficiencies or damage.  We will correct the situation as soon as possible at no additional expense to the buyer.

Returns under warranty?

We will happily replace any faulty items still under warrant if they have failed due to faulty workmanship or materials.  Please note that items that have failed to misuse or damage (unintentional or otherwise) may not be replaced nor a refund issued.